Responsible Gambling Policy
1. Policy Overview
This policy describes responsible gambling practices at Starlight Casino properties operated by Gateway Casinos & Entertainment Limited in British Columbia, Alberta, and Ontario. The framework sets out procedures and obligations intended to minimize gambling-related harm and assist individuals with problematic gaming behavior.
All Starlight Casino locations operate responsible gambling programs in adherence to provincial gaming regulations. Implementation is coordinated with the British Columbia Lottery Corporation, Alberta Gaming Liquor and Cannabis Commission, and Ontario Lottery and Gaming Corporation.
2. Staff Training Requirements
2.1 Mandatory Training
Responsible gambling training is compulsory for all employees, including dealers, pit supervisors, slot attendants, food and beverage staff, security, and guest services personnel. Training includes identification of problem gambling indicators, understanding the impact of gambling on individuals and families, available support resources, and communication strategies for engaging with patrons displaying gambling concerns.
2.2 Ongoing Compliance
Training is renewed periodically to ensure ongoing compliance with responsible gambling protocols and regulatory requirements. Employees must be able to demonstrate knowledge regarding self-exclusion procedures, referral to support services, and applicable reporting obligations.
3. Voluntary Self-Exclusion Program
3.1 Program Structure
The Voluntary Self-Exclusion program enables individuals to formally exclude themselves from gaming activities at Starlight Casino locations offering slot machines, table games, or bingo. Duration options vary by jurisdiction:
– British Columbia: three months to indefinite
– Alberta: three months to indefinite
– Ontario: three months to indefinite
3.2 Enrollment and Enforcement
Self-exclusion begins immediately upon enrollment and cannot be altered or cancelled until the term concludes. Enrollment is completed in person at participating properties. Province-wide information sharing on self-exclusion applies across gaming facilities within each jurisdiction. Identification and prevention of entry by self-excluded individuals is enforced through technology, security staff, and surveillance.
3.3 Breach Consequences
Entry into Starlight Casino properties during an active self-exclusion period results in removal from the premises. Winnings obtained during self-exclusion breaches may be forfeited according to provincial regulations.
4. Support Resources and Crisis Services
4.1 24-Hour Helplines
Provincial 24-hour support helplines are available as follows:
– British Columbia: 1-888-795-6111
– Alberta: 1-866-332-2322
– Ontario: 1-866-531-2600
These helplines provide access to counselors for crisis intervention, information, and referrals to treatment services.
4.2 On-Site Information Centres
Each Starlight Casino property offers interactive information kiosks with access to responsible gambling resources. Kiosks provide connections to support advisors, educational demonstration slot machines, interactive content, and internet terminals linking to external resources.
5. Identification and Age Verification
5.1 Entry Requirements
All patrons are required to present government-issued photo identification at entry. Security verifies legal gambling age and self-exclusion or barred status using identification systems.
Legal gambling ages:
– British Columbia: 19 years
– Alberta: 18 years
– Ontario: 19 years
5.2 Data Collection
Age verification collects name, date of birth, and self-exclusion or barred status. No permanent record is retained for standard age verification except for individuals who are self-excluded or prohibited from entry.
6. Privacy and Information Sharing
6.1 Personal Information Use
Personal information collected for identification, self-exclusion, or during gaming activities may be shared with provincial gaming authorities as mandated:
– British Columbia: British Columbia Lottery Corporation (BCLC) under the Gaming Control Act
– Alberta: Alberta Gaming Liquor and Cannabis Commission (AGLC) under the Gaming and Liquor Act
– Ontario: Ontario Lottery and Gaming Corporation (OLG) and Alcohol and Gaming Commission of Ontario (AGCO) under provincial authority
6.2 Anti-Money Laundering Compliance
Operations comply with the federal Proceeds of Crime (Money Laundering) and Terrorist Financing Act. Large cash transactions, disbursements over regulatory thresholds, and suspicious activity are reported to the Financial Transactions and Reports Analysis Centre of Canada.
Information required includes name, date of birth, address, primary occupation, identification type, reference number, and expiry date.
7. RG Check Accreditation
Starlight Casino Point Edward holds RG Check accreditation from the Responsible Gambling Council, valid through March 2026. This accreditation recognizes adherence to responsible gambling practices and is renewable every three years. All Gateway Casinos properties in Ontario maintain current RG Check accreditation in accordance with Responsible Gambling Index standards.
8. Regulatory Compliance
8.1 Provincial Oversight
Starlight Casino operations are regulated by provincial authorities in each jurisdiction. Obligations include licensing, operational standards, mandatory reporting, and responsible gambling program implementation.
8.2 Regulatory Changes
From April 2026, British Columbia will introduce an updated Gaming Control Act with new standards for gambling oversight. Starlight Casino properties in British Columbia will comply with requirements under the new legal framework.
9. Contact Information
Responsible gambling inquiries and requests to enroll in self-exclusion may be directed to:
New Westminster, BC: 604-777-2946
Edmonton, AB: 780-444-2112
Point Edward, ON: 519-383-7770
Email: [email protected]
This policy may be modified to comply with changing regulatory requirements and operational standards. Patrons are responsible for reviewing current policy provisions and adhering to all facility rules and provincial gaming regulations.