Terms and Conditions
1. Definitions and Interpretation
1.1. “Starlight Casino” refers to properties operated under the Starlight Casino brand by Gateway Casinos & Entertainment Limited.
1.2. “Patron” or “you” refers to any individual accessing Starlight Casino facilities or services.
1.3. “Gaming Activity” includes slot machines, table games, electronic gaming devices, and all other gaming offerings at the facilities.
1.4. “Promotional Activity” means contests, draws, prize offerings, and special events conducted by the casino.
1.5. “Personal Information” denotes information about patrons, as defined under applicable provincial privacy legislation and gaming authority regulations.
2. Eligibility and Access Requirements
2.1. All patrons must be at least 19 years old to enter Starlight Casino facilities or participate in gaming activities at any location in British Columbia, Alberta, or Ontario.
2.2. Entry requires valid government-issued photo identification. Acceptable identification includes driver’s licence, passport, or provincial ID card. Entry may be refused to anyone without satisfactory identification.
2.3. Access is prohibited for:
– Individuals under 19 years of age
– Persons enrolled in self-exclusion programs administered by provincial gaming authorities
– Individuals trespassed from any Starlight Casino or other Gateway Casinos property
– Persons barred by the Alberta Gaming, Liquor and Cannabis Commission, British Columbia Lottery Corporation, or Alcohol and Gaming Commission of Ontario
2.4. Entry or service may be refused at the sole discretion of facility management, including for reasons related to capacity, patron conduct, or regulatory compliance.
3. Gaming Participation Terms
3.1. Gaming activities are regulated by the British Columbia Lottery Corporation, Alberta Gaming, Liquor and Cannabis Commission, and Alcohol and Gaming Commission of Ontario, depending on location.
3.2. Gaming outcomes are determined by random number generation systems or game mechanics. All machines and tables operate under regulations and approved return-to-player rates.
3.3. Gaming outcome disputes must be reported immediately to staff. All disputes are subject to review and final determination by facility management and relevant provincial gaming authorities.
3.4. Patrons must understand game rules before participation. Rules are available from gaming floor staff upon request.
3.5. Maximum and minimum betting limits vary by location and game type. Limits are posted at gaming positions or obtainable from staff.
4. Rewards Program Terms
4.1. Membership in Encore Rewards or My Club Rewards is available at no cost to eligible patrons aged 19 or older, subject to presentation of valid government-issued photo identification.
4.2. Rewards points are earned during gaming activity when the membership card is used at machines or presented at table games.
4.3. Membership is non-transferable. Sharing, selling, or transferring cards or points is prohibited and may result in account termination and forfeiture of points.
4.4. Points balances, tier status, or membership may be adjusted, modified, or terminated in cases of program violation, suspected fraud, or abuse.
4.5. Points and status may expire according to the program’s terms. Details are available at Guest Services.
4.6. Benefits and privileges under the rewards program may change without notice.
5. Promotional Terms and Conditions
5.1. Promotional activities are open to patrons 19 or older who meet promotion-specific requirements. Employees of Gateway Casinos & Entertainment Limited and immediate family are typically excluded.
5.2. Unless stated otherwise, participation in draws and contests does not require purchase or gaming expenditure.
5.3. Entry methods are specified in promotional materials and may include gaming activity, card insertion, or registration.
5.4. Prizes must be accepted as awarded. Prizes are non-transferable and not exchangeable for cash or alternatives unless expressly permitted.
5.5. Prize limits per patron or per promotion period may apply as detailed in individual terms.
5.6. Prize winners are responsible for claiming prizes within the allotted timeframe. Unclaimed prizes may be forfeited.
5.7. Some promotions may restrict participation by residents of Quebec or other jurisdictions as required by law.
5.8. Promotional activities may be modified, suspended, or terminated at any time without notice.
6. Privacy and Personal Information
6.1. Personal information collected may include name, address, phone number, email, identification numbers, financial data, and records of gaming activity.
6.2. Information is collected for purposes such as identity verification, regulatory compliance, rewards administration, communications, and facility security.
6.3. Information related to gaming activities falls under public sector privacy laws. Non-gaming information is governed by private sector legislation, including the Personal Information Protection and Electronic Documents Act.
6.4. Disclosure of personal information may occur to provincial gaming authorities, law enforcement, financial institutions, and service providers as required by law or regulatory obligation. Disclosure without consent may occur where permitted or required by legislation.
6.5. Access to personal information can be requested. Access may be denied in certain cases under applicable law, including where legally privileged or subject to retention requirements.
6.6. Personal information is retained in accordance with regulatory and internal policies and may be destroyed, erased, or anonymized per policy.
7. Responsible Gaming Obligations
7.1. Responsible gaming practices are maintained and resources are available for patrons with gambling concerns.
7.2. Responsible gaming helpline contacts:
– British Columbia: 1-888-795-6111
– Alberta: 1-866-332-2322
– Ontario: 1-866-531-2600
7.3. Self-exclusion programs are available through provincial gaming authorities. Self-excluded individuals are prohibited from entering gaming facilities, participating in promotions, or collecting winnings.
7.4. Staff training includes responsible gaming practices to identify signs of problem gambling and relay available resources.
7.5. Service may be refused or patrons may be asked to leave if signs of impaired judgment or problematic behaviour are observed.
8. Facility Rules and Conduct
8.1. Compliance with facility rules, staff instructions, and posted signage is required at all times.
8.2. Disruptive behaviour, intoxication, harassment, or threats may result in removal and future trespass.
8.3. Photography, video recording, or audio recording is not permitted within gaming areas without prior written authorization.
8.4. Individuals under 19 are not permitted in gaming areas under any circumstances.
8.5. The facility is not responsible for lost, stolen, or damaged personal property on premises.
9. Limitation of Liability
9.1. Gaming involves financial risk. Patrons are solely responsible for their decisions and outcomes.
9.2. The facility is not liable for gaming machine malfunctions, system errors, or technical failures. In the case of malfunction, affected wagers may be voided.
9.3. Liability for any claim arising from facility access or service is limited to the maximum extent permitted by law.
9.4. The facility does not assume responsibility for injuries, losses, or damages due to patron conduct, third-party actions, or circumstances beyond reasonable control.
10. Regulatory Compliance and Governing Law
10.1. Gaming activities are conducted under provincial regulatory authority as appropriate to each location.
10.2. These terms are governed by the laws of the province in which each Starlight Casino is located.
10.3. Regulatory requirements by BCLC, AGLC, or AGCO take precedence over these terms where applicable.
10.4. Anti-money laundering compliance is maintained in accordance with federal and provincial laws, including reporting to FINTRAC.
11. Modifications and Updates
11.1. Terms and Conditions may be modified at any time without prior notice. Continued access or use constitutes acceptance of revised terms.
11.2. Current terms are available at Guest Services and may be posted on facility premises or websites.
12. Contact and Dispute Resolution
12.1. Questions regarding these Terms and Conditions should be directed to Guest Services at the relevant Starlight Casino location.
12.2. Complaints or disputes should be submitted in writing to facility management. Responses will be provided within a reasonable timeframe.
12.3. Unresolved disputes may be referred to the applicable provincial gaming authority for review.
These Terms and Conditions constitute the entire agreement between Starlight Casino and patrons regarding facility access and service use. Entry to the facilities indicates that these terms have been read, understood, and accepted.